Refund policy
Because all Southern Rogue products are made to order, we do not accept returns or exchanges due to ordering the wrong size, color preference, or buyer's remorse. Please review sizing charts carefully before placing your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return request, please contact us at jade.rsmith018@gmail.com (or your business email once you have it). Because all Southern Rogue products are made to order, please do not send items back without contacting us first. If your return or replacement is approved, we will provide you with return instructions if a return is required.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jade.rsmith018@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us with:
- Your order number
- Photos of the item
- A brief description of the issue
If the issue qualifies, we'll work with our production partner to replace the item or issue a refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Because every Southern Rogue item is made to order, we do not accept returns or exchanges for:
- Incorrect size ordered
- Color preference
- Buyer's remorse
- Ordering the wrong item
Please review product descriptions and sizing charts carefully before placing your order.
Orders may be canceled before production begins. Once production has started, orders cannot be canceled because each item is made specifically for you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jade.rsmith018@gmail.com.